Compendium of 51 Most Useful KPIs for the Telecommunication Sector
These KPIs help telecommunication companies monitor and assess various aspects of their performance, service quality, and business growth.
1. 5G Penetration Rate: The percentage or proportion of mobile subscribers using 5G technology out of the total subscriber base.
2. Average Call Setup Time: The average time it takes to set up a call connection between two parties.
3. Average Revenue Per User (ARPU): The average revenue generated by a telecommunication company per individual user.
4. Broadband Subscriber Growth: The rate at which the number of broadband subscribers is increasing over a specific period.
5. Broadcast Signal Penetration: The extent to which a broadcast signal covers a specific geographical area or population.
6. Churn Rate: The rate at which subscribers discontinue their services or switch to another provider.
7. Cloud Revenue: The revenue generated from cloud-based services, including storage and computing.
8. Content Revenue: Revenue generated from providing various types of content, such as streaming services or exclusive content.
9. Data ARPU: The average revenue generated from data services per user.
10. Data Breach Frequency: The frequency at which data breaches or security incidents occur.
11. Data Center Capacity Utilization: The percentage of data center capacity that is actively utilized.
12. Data Traffic: The amount of data transmitted over a network, often measured in terabytes or petabytes.
13. Dedicated Internet Access (DIA) Revenue: Revenue generated from providing dedicated internet access services to businesses.
14. Edge Computing Capabilities: The ability of a network to perform computing tasks closer to the source of data, reducing latency.
15. Enterprise Service Level Agreement (SLA) Fulfillment Rate: The rate at which a telecommunication provider meets the service level agreements with enterprise customers.
16. Fiber Miles: The total length of fiber optic cables laid out in a telecommunication network.
17. First Call Resolution (FCR): The percentage of customer issues or inquiries resolved in the first interaction.
18. Fixed-line Vs. Mobile Subscribers: The ratio or percentage distribution of fixed-line subscribers to mobile subscribers.
19. Fleet Management Subscriptions: The number of subscriptions or services related to fleet management solutions.
20. HD Voice Subscribers: The number of subscribers using high-definition (HD) voice services.
21. Hosted PBX Seats: The number of seats or users utilizing hosted private branch exchange (PBX) services.
22. Infrastructure Downtime Rate: The percentage of time that the telecommunication infrastructure is not operational or experiences downtime.
23. Infrastructure Sharing Revenues: Revenue generated from sharing telecommunication infrastructure with other providers.
24. Interconnection Usage Charges (IUC): Charges paid by one telecommunication carrier to another for connecting calls between their networks.
25. Internet Service Uptime: The percentage of time that internet services are available and operational.
26. IoT (Internet of Things) Revenue: Revenue generated from providing services and connectivity for IoT devices.
27. Latency: The time delay between the initiation of a communication request and the actual response.
28. Leased Line Revenues: Revenue generated from providing leased lines or dedicated communication lines to businesses.
29. Minutes of Usage (MOU): The total number of minutes customers use telecommunication services.
30. Network Error Rate: The rate at which errors or disruptions occur in the telecommunication network.
31. Network Expansion Rate: The rate at which the telecommunication network is expanding to cover new geographical areas.
32. Network Utilization Rate: The percentage of the network capacity that is actively used.
33. OTT Service Revenues: Revenue generated from Over-The-Top (OTT) services, which deliver content over the internet.
34. Peak Data Throughput: The maximum data transfer rate achieved during peak usage periods.
35. Percentage of Population Covered: The percentage of the total population within the coverage area of the telecommunication network.
36. Percentage of Revenue from Business Customers: The portion of total revenue generated from business or corporate customers.
37. Percentage of Traffic Offloaded: The percentage of data traffic redirected or offloaded from the main network to other sources, such as Wi-Fi.
38. Quality of Service (QoS) Metrics: Various metrics assessing the quality of telecommunication services, including reliability and performance.
39. Revenue from Roaming Charges: Revenue generated from subscribers using services outside their home network.
40. Revenue from Telematics: Revenue generated from providing telematics services, such as vehicle tracking and monitoring.
41. Roaming Revenues: Revenue generated from subscribers using services outside their home network.
42. Rural vs. Urban Subscriber Ratio: The ratio of subscribers in rural areas to subscribers in urban areas.
43. Satellite Uplink Success Rate: The rate at which satellite uplink transmissions are successful.
44. SD-WAN (Software-Defined Wide Area Network) Customers: The number of customers using SD-WAN services.
45. Smart Home Subscriptions: The number of subscriptions for smart home services.
46. Spectrum Efficiency: The efficiency in using the available radio frequency spectrum for communication.
47. Subscriber Growth Rate: The rate at which the total number of subscribers is increasing.
48. Tower Tenancy Ratio: The ratio of rented tower space to total available tower space.
49. Traffic from Content Delivery Networks (CDNs): The amount of data traffic originating from content delivery networks.
50. Video Traffic: The amount of data traffic generated by video content.
51. VoLTE (Voice over Long-Term Evolution) Penetration: The percentage of subscribers using VoLTE services.
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