These KPIs help travel & logistics companies monitor and assess various aspects of their performance, service quality, and business growth.
1. Available Seat Kilometers (ASK) / Available Seat Miles (ASM): The total number of kilometers or miles that an airline has available for sale as passenger seats.
2. Average Daily Rate (ADR): The average rate paid per room occupied in a hotel on a daily basis.
3. Average Length of Haul: The average distance traveled by passengers or cargo between origin and destination.
4. Baggage Handling Errors: The number or percentage of mishandled or lost baggage incidents compared to the total number of baggage handled.
5. Booking Conversion Rate: The percentage of website or inquiry visitors who make a booking.
6. Booking Lead Time: The average time duration between when a booking is made and the actual date of travel.
7. Breakeven Load Factor: The minimum occupancy level required for an airline or hotel to cover its operating costs.
8. Carbon Footprint: The total amount of greenhouse gases, typically measured in CO2 equivalents, emitted directly or indirectly by an organization or service.
9. Cargo Load Factor: The percentage of available cargo space that is utilized on a flight or vessel.
10. Churn Rate: The rate at which customers discontinue their service or relationship with a company.
11. Cost per Available Seat Kilometer (CASK) / Cost per Available Seat Mile (CASM): The cost incurred by an airline per kilometer or mile for each seat available for sale.
12. Cruise Occupancy Rate: The percentage of cabins or rooms occupied on a cruise ship.
13. Door-to-Door Delivery Time: The average time taken for a shipment or package to be delivered from the sender's location to the recipient's location.
14. Dwell Time: The amount of time spent by a vehicle, aircraft, or vessel at a specific location, such as a port or terminal.
15. Employee Turnover Rate: The percentage of employees who leave a company within a certain period, often annually.
16. Fill Rate: The percentage of total available space or capacity that is actually utilized for cargo or passengers.
17. First-Time Fix Rate: The percentage of maintenance or repair issues resolved successfully on the first attempt.
18. Freight Bill Accuracy: The accuracy of billing for freight services provided, often measured as the percentage of invoices without errors.
19. Freight Tonnage: The total weight of cargo or freight transported by a logistics company or carrier.
20. Fuel Cost as Percentage of Revenue: The percentage of total revenue spent on fuel costs for transportation.
21. Fuel Efficiency: The efficiency of fuel consumption per unit of distance traveled or cargo transported.
22. Guests per Employee: The average number of guests served per employee in a hospitality or tourism establishment.
23. Hotel Overbooking Rate: The percentage of hotel rooms overbooked compared to the total number of rooms available.
24. Inventory Turnover: The number of times inventory is sold or replaced within a specific period.
25. Landed Cost: The total cost incurred to bring a product from supplier to buyer, including transportation, customs, and handling fees.
26. Load Factor: The percentage of available capacity or space that is utilized for passengers or cargo.
27. Occupancy Rate: The percentage of available rooms or spaces that are occupied at a given time.
28. On-Time In Full (OTIF) Delivery Rate: The percentage of deliveries that are made on time and in full, without any shortages or delays.
29. On-Time Performance: The percentage of flights, trips, or services that depart or arrive on time as scheduled.
30. Online Booking Rate: The percentage of bookings made through online channels compared to other booking methods.
31. Operating Expense Ratio (OER): The ratio of operating expenses to total revenue, often expressed as a percentage.
32. Order Accuracy Rate: The percentage of orders that are fulfilled correctly without any errors or mistakes.
33. Passenger Complaints: The number or rate of complaints received from passengers regarding services provided.
34. Passenger Revenue per Employee: The average revenue generated per employee in a passenger transportation company.
35. Perfect Order Rate: The percentage of orders that are delivered on time, in full, and without any errors or damages.
36. Rate of Reservations via Mobile: The percentage of reservations or bookings made through mobile devices compared to other booking channels.
37. Revenue Passenger Kilometers (RPK) / Revenue Passenger Miles (RPM): The total number of kilometers or miles flown by paying passengers.
38. Revenue per Occupied Room (RevPOR): The average revenue generated per room that is occupied in a hotel.
39. RevPAR (Revenue Per Available Room): The total revenue generated per available room in a hotel, including both occupied and unoccupied rooms.
40. RevPASH (Revenue Per Available Seat Hour): The revenue generated per seat hour available for sale on an aircraft or other transportation service.
41. Room Service Efficiency: The efficiency and effectiveness of providing room service in a hotel, often measured as the time taken to fulfill orders.
42. Same-store Sales Growth: The percentage increase or decrease in sales revenue from stores that have been open for a consistent period.
43. Service Diversification: The extent to which a travel or logistics company offers a variety of services beyond its core offerings.
44. Ship Turnaround Time: The time taken for a ship to unload cargo, reload, and prepare for its next voyage.
45. Slot Utilization: The percentage of available time slots or capacity utilized for transportation services, such as airline flight slots.
46. Ticket Sales per Concert: The total number of tickets sold for a concert or event, indicating its popularity and revenue generation.
47. Tour Operator Margin: The profit margin or percentage of revenue retained by a tour operator after deducting costs.
48. Transportation Cost per Unit: The average cost incurred for transporting a single unit of goods or passengers.
49. Turnaround Time: The time taken to complete a process, operation, or service, often measured from start to finish.
50. Vehicle Utilization Rate: The percentage of time that a vehicle is actively used for transportation or delivery purposes.
51. Warehousing Cost per Order: The average cost incurred for warehousing activities per order processed.
52. Yield: The revenue generated per unit of transportation capacity or service, often expressed as revenue per ton-kilometer or passenger-kilometer.
Kommentare